C-TAP Benefits & Services

Quarterly Benefit Review

During the Quarterly Benefit Review, we will:

  • Visually inspect all desk sets, handsets and station cords and repair or replace as needed.
  • Visually inspect main communications system control unit and clean as needed.
  • Review employee utilization of system features & capabilities and schedule training and/or support as needed to maximize solution benefits.
  • Discuss emerging applications and their possible short term and long term impact on the organization.
  • When necessary, audit local and long distance call patterns & charges and make recommendations, as needed, for adjustments to insure adequate capacity, quality of service and control costs.

Maintenance

  • Priority scheduling and dispatch for break/fix support requests.
  • All service, repair or replacement of defective equipment will be in accordance with manufacturer's specifications.
  • Unlimited waiver of labor charges for “no trouble found” remote or onsite service calls.
  • Unlimited waiver of labor charges for “no trouble found” carrier calls.

Annual Preventative Maintenance

  • Annual Preventative Maintenance includes services listed under the “Quarterly Benefit Review” and the following additional benefits.
  • Remote backups of system configuration and settings.

Moves & Changes

  • Unlimited physical moves and changes during normal, weekday business hours.
  • Unlimited remote programming changes during normal, weekday business hours.
  • Back up and archiving of system databases where applicable.
  • Waiver of labor charges when equipment is added.

Technology Updates

  • Technology upgrades and additions available with no increase in monthly payment after month 24.
  • Addition of new technology at any time without extension of program term.
  • Software upgrades (current version updates).
  • Waiver of labor charges with software upgrades.
  • Designation/key strips for desk sets, as needed.

Training

  • Unlimited training of all staff (Abletek makes the determination as to the appropriate method of training).